Delete your Ember account

You can permanently delete your Ember account and associated data at any time.

Delete your account inside Ember

If you can access the app:

1. Open Ember.
2. Go to Profile, then App settings.
3. Under Data, tap Delete all my data.
4. Type DELETE, then tap Delete everything.

Deleting your account permanently removes your Ember login account. Data stored locally by Ember on that device is also deleted through the app’s deletion process.

Request deletion by email

If you cannot access the app, email hello@cascadeheadache.com from the email address associated with your Ember account.

Use the subject line:

Ember account deletion request

In the message, include:

• The email address associated with your Ember account
• A clear statement that you want the account deleted

We may ask you to verify ownership of the account before processing the request. Never send a recovery code, password or full diary. If you cannot use the original email address, contact us to discuss an alternative verification method.

What is deleted

When you use the in-app account-deletion control successfully:

• The Ember authentication account associated with the email address is deleted
• Data stored locally by Ember on that device is deleted through the app’s deletion process
• If you enabled automatic backup, the app first attempts the supported remote deletion of its encrypted copies. Uninstalling the app alone does not remove those copies.
• Minimal security markers may remain to prevent old devices from recreating a deleted backup. User-held exports and reports already shared with recipients are separate.

New account deletions automatically queue a request to delete the associated RevenueCat customer record. Processing runs hourly; linked-account conflicts or service failures can delay deletion and require review. This does not cancel store subscriptions or delete store transaction records, Sentry diagnostic records, or support email. If you want us to address records in those other systems, make the email deletion request described above.

Purchase records that Google Play, Apple, RevenueCat, payment processors, or legal and accounting systems are required to retain may remain subject to their own retention requirements. These records are not used to restore access to the deleted Ember account.

Deleting your Ember account does not automatically cancel an active Ember Plus or Support subscription. Cancel it separately through Google Play or Apple.

Processing time

We respond within the applicable legal deadline measured from receipt, subject to permitted verification rules and extensions. We explain any verification needed, extension, retained records or unresolved deletion failure. To appeal a refusal, reply with “Privacy request appeal” in the subject.

Contact

Questions about account deletion can be sent to hello@cascadeheadache.com.